Last Updated: January 16, 2026
At Calling Navigator, we want you to be completely satisfied with your subscription. This Refund Policy outlines our refund procedures for Premium and Organizational tier subscriptions.
The basic personal assessment is provided free of charge. No refunds are applicable as there is no payment required.
We offer a 30-day money-back guarantee on all Premium tier subscriptions. If you are not satisfied with your subscription within the first 30 days, you may request a full refund.
After the initial 30-day period, Premium subscriptions are non-refundable. However, you may cancel your subscription at any time to prevent future charges. You will retain access to Premium features until the end of your current billing period.
Organizational subscriptions come with a 14-day money-back guarantee. If you are not satisfied within the first 14 days, you may request a full refund.
After the initial 14-day period, we may consider prorated refunds on a case-by-case basis for annual organizational subscriptions, particularly in cases of technical issues or service disruptions on our end.
To request a refund, please contact us at:
Refund requests are typically processed within 5-7 business days. Once approved, refunds will be credited to the original payment method within 10-14 business days, depending on your financial institution.
Cancelling your subscription stops future billing but does not automatically trigger a refund. To receive a refund, you must submit a separate refund request within the applicable guarantee period.
The following are non-refundable:
We reserve the right to issue refunds outside of this policy in exceptional circumstances, such as technical failures, billing errors, or other extenuating situations. Each case will be reviewed individually.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
If you have questions about our Refund Policy, please contact us at:
Email: support@callingnavigator.com